Frequently Asked Questions

Your first session is an opportunity for us to get to know each other. We'll discuss what brings you to counselling, your goals, and how we can work together. It's a safe, confidential space where you can share at your own pace. Sessions typically last 50 minutes.

Standard counselling sessions are 50 minutes. The duration and frequency of your sessions will be discussed and agreed upon based on your individual needs and goals.

Yes, confidentiality is a cornerstone of the therapeutic relationship. Everything shared in sessions is kept strictly confidential, with the exception of situations where there is a risk of harm to yourself or others, as required by law and the HPCSA ethical guidelines.

Our fees vary by session type and duration. You can view current pricing on our Services page. We believe in transparent pricing with no hidden costs. Payment is due at the time of the session.

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee. We understand emergencies happen and will always try to accommodate genuine circumstances.

We offer both online video counselling and in-person sessions at our Meyersdal office. Online sessions use a secure video platform to ensure your privacy. You can choose the format that works best for you when booking.

Ubuntu, meaning "I am because we are," is an African philosophy that emphasises our interconnectedness. In our counselling approach, we honour this by recognising that healing happens within the context of relationships and community. It creates a warm, culturally sensitive therapeutic space.

Yes, all our counsellors are registered with the Health Professions Council of South Africa (HPCSA) and are members of the Psychological Society of South Africa (PsySSA). This ensures the highest professional and ethical standards in your care.

You can book a session by creating an account on our website, selecting a counsellor, and choosing an available time slot. You can also contact us via WhatsApp or phone to arrange a session.